RETURNS & EXCHANGES POLICY
A new stock product can be returned for a full refund or exchange within 14 days of delivery no questions asked.(excludes special ordered items)
The customer is responsible for the return shipping, we recommend a post office special delivery next day before 1pm tracked method of return as this includes insurance in the charge, the customer is responsible for the goods until we sign for them,
Once we receive it back and verify it is unworn, undamaged with all product tags still fitted and in its original packaging the return will be processed and a full refund will be issued within 14 days (excluding any delivery charge)
If you wish to exchange the item we will send out the exchange free of charge. (Please allow 14 working days for exchanges or refunds to be processed), You can exchange or return any of our Sale & Discounted items purchased online or at an event within 30 days of purchase (subject to above t&c’s), Whilst we cannot offer refunds on sale products purchased, we can exchange for a gift card or a product up to the same value, or the value against another product of a higher value, Please provide a proof of purchase when returning or exchanging.
We cannot accept returns or exchanges of embossed, personalised, or those that have been subject to misuse, accident, modification or unauthorised repair. We require a proof of purchase for any returns or exchanges.
We require a proof of purchase in order to proceed with any Refund or Exchange. This is usually an order number provided in your confirmation email upon purchase or a packing note number within your received goods. We will aim to help any customer, however if the required information is not provided we have the right to refuse a refund or exchange as requested.
This does not affect your statutory rights.
No returns will be accepted after the specified returns period. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account. If you did not receive a returns form with your order please print a new form. Any items returned without a returns form or order number may not be refunded.
To return or exchange an item please request a return/exchange form from firstname.lastname@example.org
Yes, if you wish to change an order and it’s not already been despatched, simply call our customer service team on 07841630667 as soon as possible.
You can always exchange any of our products, all we ask is that the item has not be worn and is in a resalable condition with all tags attached. To do so, send the item along with the completed returns form back to us at the address on the form. We will then promptly send your alternative item to you. https://www.luxurytweedclothingcompany.com/delivery-returns/
In the unlikely event of receiving the wrong order please contact our customer service team on either 07841630667 or email@example.com to resolve this issue.
Please see our Returns page.
All our orders are delivered on a “next day” signed for service
Our courier will contact you on the day of delivery, via email or text message. You can then choose from one of their delivery options, ranging from change date to leave in a safe place.