FAQ

Frequently Asked Questions

Question, Can I change an order after I have placed it?
Answer, Yes, If you wish to change an order and it’s not already been despatched, simply call our customer service team on 07841630667 as soon as possible.

Question, How do I exchange my product?
Answer, You can always exchange any of our products, all we ask is that the item has not be worn and is in a resalable condition with all tags attached. To do so, send the item along with the completed returns form back to us at the address on the form. We will then promptly send your alternative item to you. https://www.luxurytweedclothingcompany.com/delivery-returns/

Question, I am missing/have an incorrect item in my order?
Answer, In the unlikely event of receiving the wrong order please contact our customer service team on either 07841630667 or sales@luxurytweedclothing.com to resolve this issue.

Question, What is luxury tweed clothing company’s returns policy?
Answer, Please see our delivery/returns page

Question, How will my order be delivered
Answer, All our orders are delivered on a “next day” signed for service

Question, What happens if I am not in to sign for my order?
Answer, Our courier will contact you on the day of delivery, via email or text message. You can then choose from one of their delivery options, ranging from change date to leave in a safe place.