Delivery & Returns

DELIVERY
FREE UK SHIPPING ON ALL ORDERS OVER £100* (*see below)
Next day** Free on orders over £100 1 working day (Monday – Friday) (**see below)
0rders under £100 £5.95 1-2 working days (Monday – Friday)
* Please note free delivery is not applicable to canceled / returned /refunded orders, a delivery charge of £11 will be deducted from any refund for canceled after dispatched / returned / refunded items   **Please note that it takes couriers 2 days to deliver to the Isle of Man, Scilly Isles and the Scottish Highland & Islands on a Next Day Delivery Service.  

EUROPE AND THE REST OF THE WORLD PLEASE REQUEST SHIPPING COSTS PRIOR TO PURCHASING
CUSTOMS AND DUTIES
*Please note that recipients outside the EU will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact us or your local customs authority to determine a landed cost price prior to purchase.

RETURNS
RETURNS & EXCHANGES POLICY
A new stock product can be returned for a full refund or exchange within 14 days of delivery no questions asked.(excludes special ordered items) The customer is responsible for the return shipping, we recommend a post office special delivery next day before 1pm tracked method of return as this includes insurance in the charge, the customer is responsible for the goods until we sign for them, Once we receive it back and verify it is unworn, undamaged with all product tags still fitted and in its original packaging the return will be processed and a full refund will be issued within 14 days (excluding any delivery charge) If you wish to exchange the item we will send out the exchange free of charge. (Please allow 14 working days for exchanges or refunds to be processed)

To return or exchange an item please request a return/exchange form from sales@luxurytweedclothing.com